• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-27-2019 05:24 AM

HP Recommended
Product: HP Envy 4522
Operating System: Microsoft Windows 10 (64-bit)

I have HP Envy 4522 and would like to scan both sides of card onto one page, is this possible?

3 REPLIES 3

‎02-28-2019 11:12 AM

HP Recommended

@gunesch

 

Welcome to HP Support Community

 

You cannot directly scan 2 sides of a card onto one page.

 

I suggest you download the Full Feature Software from this Link: https://support.hp.com/us-en/drivers/selfservice/HP-ENVY-4520-All-in-One-Printer-series/5447920/mode...

 

Next Open the HP Printer Assistance > Click scan > Click scan a Doc or Photo > The HP Scan Software open and you will have the option for double sided scanning

 

Keep me posted how it goes

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎03-01-2019 04:02 AM

HP Recommended

Followed your instructions but still unable to scan both sides, so not going to bother Thanks for your response

Was this reply helpful? Yes No

‎03-03-2019 05:22 PM

HP Recommended

@gunesch

 

If you wish you can contact HP Support and our Support Engineers can Remote into your computer and sort this out

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.