scan comes up with rainbow strips

[wareak]

Every time I scan this happens

[Echo_Lake]

@wareak

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Solution one: Use genuine HP cartridges
• Solution two: Allow the All-in-One to rest
• Solution three: Check the paper
• Solution four: Check the print settings
• Solution five: Check ink levels, and then replace low or empty cartridges
• Solution six: Print and evaluate a Print Quality Diagnostic report and troubleshoot any defects.
  Click here: https://support.hp.com/in-en/document/c03390042 to complete the troubleshooting steps.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[wareak]

I've tried all these and still the same

[Echo_Lake]

@wareak

Thank you for posting back.

Let's try and make a copy to see if you are having the same issue.

And, also update the printer firmware: Refer this HP document for the steps to update:- Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.