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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-22-2016 07:30 AM

HP Recommended
Product: office jet 6812
Operating System: Microsoft Windows 10 (64-bit)

My office jet 6812 will print but not scan. Scan doctor has been running for three hours. Progress bar has stayed  the same, although is says it is scanning. Should it take this long? Also, I cannot bring up the Print, Scan, Tools, page. Have the latest drivers installed. Help

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-22-2016 09:31 AM

HP Recommended
You need to abort it. The Print and Scan doctor takes only a minute to run.

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3 REPLIES 3

‎08-22-2016 09:31 AM

HP Recommended
You need to abort it. The Print and Scan doctor takes only a minute to run.
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‎09-30-2016 11:12 AM

HP Recommended

Cannot abort!  Will NOT close down!  Will not get off my task bar!

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‎09-30-2016 11:14 AM

HP Recommended

Well open the Task Manager and End the Process.  Or reboot the computer.

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