scan is too dark

[Rocopy]

I just set up my HP OfficeJet Pro 8025. I scan a page to my email. The Pdf background is dark and it makes the Pdf difficult to read and I believe it will print dark. Other printers that I have used the pdf scans were as white as the paper that was scanned. How can I correct this? I can't find anywhere to adjust print/scan brightness or page size either.

[Betty0610]

@Rocopy

Welcome to the HP Support Community.

Does this happen while scanning regularly or copying?

Change the scan settings with HP Printer Assistant.

1. Load the item on the scanner glass, in the document feeder slot, or in the automatic document feeder (ADF), depending on your printer type and features.

   NOTE: 

   Do not load photos in the ADF to prevent damage to the photos and the printer.

2. Search Windows for your printer model, then click the printer name in the list of results.

   HP Printer Assistant opens.

3. Click Scan, then click Scan a Document or Photo.

   HP Scan opens.

4. Click one of the shortcuts that matches the file type and resulting action you want.

5. Change any of the shortcut default settings in the right side of the window, if necessary.

   NOTE: 

   Available settings change depending on if you are scanning a document or photo. For example, the PDF File type is only available for document scans.

6. Select Show scan preview or Show Viewer After Scan to preview and make additional edits to the scan before saving it.

7. Click Advanced Settings or More to change settings such as quality, color, and default scan destination folder.

8. Click Scan.

   The printer scans the item, then a preview of the scan displays in HP Scan.

9. If necessary, double-click the thumbnail image of the scanned item, then change any additional settings.

10. Click Save.

    The Save as windows opens.

11. Select the folder you want to save the scan to, change the File name if necessary, confirm the file type in the Save as type menu, then click Save.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[James188]

I am experiencing the same behaviour. In my case it appears to be specific to scans sent by the printer.

If I scan from the HP software, the EWS or perform a copy, either from the ADF or the glass, it works fine. However, if I scan from the control panel, sending to email, google drive or dropbox, it gives the same issue - the background is grey.

It appears to be specifically related to where the scan is initiated - from the printer itself causes a dark background

[Kumar0307]

@James188, I understand your concern.

The engineering team at HP is checking on the issue to find the actual cause and an accurate solution to resolve it.

We will keep you posted. I appreciate your patience.

[LWPacz]

YES !! -  someone else with same issue.  New M479.  Scan to Email using the web doc renders white almost unreadable.  Makes perfect copies however - color or B/W.  I have tried everything to make it work fine including a painful 1 hour with chat tech support.  That was not worth the time and I finally gave up.  I must use the web app as corp rules will not allow a SMTP address as a "send to'.  I had to hook my M426 back onto my network to get satisfactory results.   PLEASE fix this as I need this to work perfectly every day since we are Covid bound.

[James188]

Hi,

Has there been an update from the team?

Regards

James