scan my HP Office Jet 5258

[berbs]

HP Office Jet 5258 when I try to scan using HP Smart I get error message "couldn't connect to scanner" even though it indicated printer was available. 

[Anand_Andy]

Hi @berbs,

Welcome to the HP Support Community

I understand you are getting an error message "couldn't connect to scanner" on your HP OfficeJet 5258 All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you able to make a copy?
• Are you connected to VPN?
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 
• What operating system are you using on your device?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

And then reinstall the printer's full-featured drivers from the software and drivers page 

You may go ahead and download and install the below software according to your operating system and try to scan 

• For Windows Operating System: Download HP Scan and Capture (Reference document: Using the HP Scan and Capture App )
• For Mac Operating System: Download HP Easy Scan ( Reference Video: Scan from an HP Printer in macOS )

If the issue persists, then please follow the steps mentioned in this document: HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, Mac)

Hope this helps! Keep me posted. 

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