scan not available

[Dodjarblue]

Scan not available what do you do ?

[Dilip_18]

Hi@Dodjarblue,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing scan issues with the HP Printer.

I have a few recommendations 

• Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues. Make sure paper is loaded in the main tray, and then turn on the printer. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

• Enable scanning to a computer (Windows)

• Open the HP Printer Assistant. Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
• Go to the Scan section.
• Select Manage Scan to Computer.
• Click Enable.
• Check the cable between the scanner and your computer is firmly plugged in at both ends. If possible, switch to a different cable to test for problems with the existing one. You can also switch to a different USB port on your computer to check if a faulty port is to blame.

Hope this helps! Keep me posted. 

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