scan only - do not delete ,on my officejet4630?

[KEN113]

I am having problems with my Officejet 4630. 1:- it will not print files from my computer . all the tests indicate no faults, it is connected to WIFI, etc. but when I check it on HP doctor it says scan only-do not delete.

My computer is a new one of about 3 months it was set up by  Know-How in PC world but under a different email address, would that make a difference?  SF

[Dragon-Fur]

@KEN113 

Welcome to the HP Community.

The "Scan only" queue is one that was likely installed with (a possibly older version of) the HP Print and Scan Doctor.

If the printer is not working, that is, the printer software is either not fully installed or it is not functional,

Remove existing printer software (including any scan / printer help file(s) found in Programs and Features)

Restart the computer and log in

Install a fresh copy of the printer software.

Preparation

Create Restore Point (Optional)

Before making any changes to your system, always create a Restore Point!

Stop / Exit all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

Apply or OK to exit the menu after the Restore Point is complete.

Windows Updates (Best Practice to reduce chance of issues)

Before you install / reinstall printer software, do check and run Windows Updates. 

Settings > Update and Security > Windows Updates

If you install any Windows Updates: After the update is installed, Restart the computer and log in.

NOTE:  If an update is already pending, install that update > Restart the computer and log in

=================================================================

Next...

Check in Control Panel > icon view > Programs and Features

And

If the printer software - or "Scan only" software is in the list of installed software,

then

whatever printer software you find in the list can be uninstalled.

Restart the computer after uninstalling any software.

Log into your computer.

The printer software should be gone...

Example...

NOTE:  If the printer software shows installed but is not working,

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

----------------------------------------------------------------------------------------------

Reload the printer software...

The printer software for this printer was last released in 2015.

It might be compatible with the latest versions of Windows 10.

Install the latest available Full Feature Software for your printer.

Your Full Feature Software / full driver printer software installation package - information and download:

HP Officejet 4630 e-All-in-One Printer series Full Feature Software and Drivers 

Download and Save the installation package found in your driver webpage.

Next

• Navigate to the folder in which you saved the software installation package (likely Downloads)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using USB > Connect the USB cable when instructed (toward the end of the installation)
• After the software is installed, Restart the computer and log in

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References / Resources

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet 4630 e-All-in-One Printer series 

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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