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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

proc3edure to scan

 

1 REPLY 1
HP Recommended

@JPJN 

 

Welcome to the HP English Community --

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Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.

HP Support does not use Community "Tags"

 

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HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

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Message Content References

 

User Guide – HP DeskJet 2800e DeskJet 4200e All in One Series

 

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

 

------------------ >>> Reminders <<< -------------------

 

This DeskJet printer series does not support automatic 2-sided printing.

Duplex Print OptionsManual (driver support provided)

The full driver printer software - HP Scan - provides a manual 2-sided option that re-orders scanned pages.

 

HP Scan might also provide a manual assisted 2-sided scan option.

 

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DeskJet printers do not support Borderless AND require a larger margin along the bottom edge of the paper.  These limitations often impact what / how the content is printed on paper.

 

Printing - Important -

DeskJet printer requires a larger margin along the bottom edge (1/2 inch).

 

 

Borderless PrintingNo
Print Margin Bottom (A4)12.7 mm
Print Margin Left (A4)3 mm
Print Margin Right (A4)3 mm
Print Margin Top (A4)3 mm

 

There is no software, firmware, or alignment that changes the larger margin requirement.

 

The solution to "chopped off" is to keep all data inside of 1/2 inch / 12.7mm on the bottom edge. 

 

This limitation includes all text, images, page numbers, footer information, cells, tables, lines, other notations, and all file types, too.

 

 

Create your original document with 12.7mm ( 1/2 inch ) margins.

 

 

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Example - HP Smart - Scan - Document - Optional Edits - Done - Save

HP_Smart_Win_Scan_Document_Save_11HP_Smart_Win_Scan_Document_Save_11

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2800e All-in-One Printer series  

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.