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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
deskjet F2290
Microsoft Windows XP

I have an old deskjet F2290 attached to an old windows XP laptop. This used to print and scan fine. Last year I bought a newer HP deskjet 2130 and installed its HP software on top of the old printer, as recommended to me at the time

 

now I realize that the new HP solution centre installed doesn't work very well with the old printer. When I try to scan a document on the F2290, the only option that appears is "scan to TIFF" (or jpg), nothing with PDF.

 

How do I scan to PDF?

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

View solution in original post

4 REPLIES 4
HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

HP Recommended

thank you for the information. I installed both these 2 extensions. The official HP extended scan doesn't offer me the option to SCAN. It says press the scan button but there's no such thing!? Just a list of scan shortcuts, and as for buttons there's just one that says CREATE NEW SCAN SHORTCUT. The HP solution centre doesn't list any of these extended shortcuts

 

as for NAPS2, it requires .NET v4. The said laptop has version 3.5. Are you sure it is going to work if I get v4?

HP Recommended

It appears you need to upgrade.

HP Recommended

upgrading to .NET v4 solved the problem!

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