scan to computer disabled

[richenbk]

HP Smart message says You cannot use this function because it has been disabled. For more information, contact the person who set up the printer. I'm the one who set up the printer and I don't have a clue to what happened.

[sandytechy20 · Accepted solution]

@richenbk

Welcome to HP support community.

1. Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.
2. Click Scanner Actions, and then click Manage Scan to Computer.
3. Click Enable to activate the scan to computer option.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[ralph63]

Hi there,

since I'm one of the few that still read manuals 😉, I already knew how to activate "Scan to computer". But I have a problem to do it. I have two identical MFPs (HP Color LaserJet Pro MFP M479fdw [W1A80A]). In the Printer Assistant there's a dialogue in which the printer to be configured has to be selected. Printer #1 is working fine as you can see here (obviously the German version; "Drucken Scannen Faxen" means "Print Scan Fax"):

But when selecting Printer #2, the Scan section is completely missing and therefore Scan to Computer cannot be activated:

What the ...?!? Any hints what's going wrong with Printer #2?

Kind regards from Germany,

ralph63