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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-04-2020 06:57 AM

HP Recommended
Product: HP Office Jet 6978
Operating System: macOS 10.15 Catalina

The printer settings say that my scan to computer has been disabled and to contact the person who set up the computer, which is me.  Any ideas?

1 person had the same question
1 REPLY 1

‎08-04-2020 07:28 AM

HP Recommended

I've been through this too. I uninstalled everything related to HP, rebooted then I installed ONLY the "all in one" downloaded software.

DO NOT INSTALL HP SMART! - no idea what is that app for, but I think that was the cause of no remote scanning. And it worked the same on two computers, so just run away from it.

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