scan to computer failing

[cire800]

You cannot use this function because it has been disabled. 

HP Printer Assistant - missing files

C:\ProgramData\HP\HP OfficeJet8700\HPUDC\CN6BFHW1CS:USB\UDC_Install.json
C:\ProgramData\HP\HP OfficeJet8700\HPUDC\CN6BFHW1CS:USB\UDC_device_2.json

[Nal_NR]

Hi @cire800,

Welcome to the HP Support Community. 

I'd like to help!

1. Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.
2. Click Scanner Actions, and then click Manage Scan to Computer.
3. Click Enable to activate the scan to computer option.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[cire800]

No still get failure ---- missing files

HP Printer Assistant -

C:\ProgramData\HP\HP OfficeJet8700\HPUDC\CN6BFHW1CS:USB\UDC_Install.json
C:\ProgramData\HP\HP OfficeJet8700\HPUDC\CN6BFHW1CS:USB\UDC_device_2.json

New install from HP Web site fails to resolve ---- 

Basic_Webpack_x64-39.7.2010-OJ8700_Basicx64_Webpack.exe

Full_Webpack-39.7.2010_1-OJ8700_Full_Webpack.exe

[Nal_NR]

Hi @cire800 

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[VJF-1953]

AM HAVING A PROBLEM WITH SCANNER TO COMPUTER... HAVE NO IDEA HOW TO FIX.. NOT A COMPUTER GENIUS

[Nal_NR]

Hi @VJF-1953,

Welcome to the HP Support Community. 

I'd like to help!

1. Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.
2. Click Scanner Actions, and then click Manage Scan to Computer.
3. Click Enable to activate the scan to computer option.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!