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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet 8702 All-in-One Printer

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HP Printer Assistant - missing files

C:\ProgramData\HP\HP OfficeJet8700\HPUDC\CN6BFHW1CS:USB\UDC_Install.json
C:\ProgramData\HP\HP OfficeJet8700\HPUDC\CN6BFHW1CS:USB\UDC_device_2.json

5 REPLIES 5
HP Recommended

Hi @cire800,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

  1. Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.
  2. Click Scanner Actions, and then click Manage Scan to Computer.
  3. Click Enable to activate the scan to computer option.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

No still get failure ---- missing files

HP Printer Assistant -

C:\ProgramData\HP\HP OfficeJet8700\HPUDC\CN6BFHW1CS:USB\UDC_Install.json
C:\ProgramData\HP\HP OfficeJet8700\HPUDC\CN6BFHW1CS:USB\UDC_device_2.json

 

New install from HP Web site fails to resolve ---- 

Basic_Webpack_x64-39.7.2010-OJ8700_Basicx64_Webpack.exe

Full_Webpack-39.7.2010_1-OJ8700_Full_Webpack.exe

 

HP Recommended

Hi @cire800 

 

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
HP Recommended

AM HAVING A PROBLEM WITH SCANNER TO COMPUTER... HAVE NO IDEA HOW TO FIX.. NOT A COMPUTER GENIUS

HP Recommended

Hi @VJF-1953,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

  1. Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.
  2. Click Scanner Actions, and then click Manage Scan to Computer.
  3. Click Enable to activate the scan to computer option.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.