scan to computer from ENVY5640 to IMAC OS Sierra 10.12.1

[samosas]

I initially had an issue with enabling scan to computer then followed the advice to uninstall the HP package and download and re-install up-to-date software. this initially allowed me to enable scan to computer but when I tried to scan I recieved an error message regarding communication with the mac and advised to download and install hpprinterdriver3.1!

Now the initial problem return i.e. scan to computer cannot be enabled! Repeating the cycle does not solve the problem.

I incidintally am able to scan from the computer!! So cannot understand the communication issue?

[ShlomiL · Accepted solution]

Hi,

hpprinterdriver3.1 is intended for earlier operating systems, not for Sierra.

For Sierra be sure to install HP Printer Drives 5.0 below:

https://support.apple.com/kb/DL1888?locale=en_US

If the same persists once installing the package above follow these steps:

From the Applications Folder or its HP subfolder delete any installed HP Scan or HP Easy Scan by moving it to trash, then empty the trash.

Next install the latest HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

If you experience any further issues, ensure the latest software is installed by following HP Easy Start below:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Regards,
Shlomi

[samosas]

Thanks for the instructions. All seem to work now!

Difficult to understand though the need for all these downloads when the machine had been working perfegtly for more than 18 months. the fault only appeared after a sudden power cut!

Thanks again!

[ChloeA]

I have an HP Envy 5640 all-in-one printer, which worked a treat when I first got it - printing and scanning with no problems. Since upgrading to Mac 10.12.6 a few months ago I have been unable to scan directly from the Mac and the print function is sporadic. I have uninstalled all the HP software, reinstalled all the necessary drivers including the little-known Apple driver for the printer which now at last allows the printer to operate normally. However the inability of the iMac to recognise the Envy as a scanner is still a problem and so the lack of scanning is still a major issue for me. I have tried using EasyStart on countless occasions (and have installed it over and over again) but I cannot get the Mac to recognise the scanner. The Firmware updater does not recognise the device and the Easy Scan app says No Scanner Selected in the drop-down menu and when I ask it to browse for scanners it does not find it. I have had to resort to scanning from the printer and emailing the scan back to myself - which is completely ridiculous.

“Select your printer name from the Scanner drop down menu.” It doesn’t appear!

Either I am missing something or HP simply aren't addressing the issues between their products and Macs.

Help!

[ChloeA]

Oh and within HP Utility, 'Scan Settings' just AIN'T THERE!!! With the Home symbol the options come up without Scan Settings listed anywhere and with the dot symbol it says "Unable to communicate with the selected device". It's completely ridiculous!!