scan to computer on pagewide pro 477dw printer

[emmes-mv]

Hi,

I have a problem with a pagewide pro 477dw MFP printer. When I want to scan to a computer, I can see the computer on the printer display but when I select it, the display says "trying to connect" or "searching", and after a while an error message displays saying that it could not connect to the computer. When I turn the printer off and on again, it works again fine for a while. If the error turns up again I have to repeat the process to resolve it again. 

Does anybody know what could be the problem here?

Regards

Marc

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works

[emmes-mv]

OK, I will try this and let you know what the result is. Thanks!

[emmes-mv]

Hi, using the tcp ip port did not help.

As a workaround, we are now using scan to email. This always works.

[CBC2193]

Microsoft removed direct access to version 1 of SMB starting with the 1709 release of Windows 10 and Windows Server. I recently updated my Windows to version 1709 & lost my connection, I no longer have the ability to scan from my printer to my PC.  Below is a link to the issue, its affecting a number of different models including yours.

https://support.hp.com/us-en/product/hp-pagewide-pro-577dw-multifunction-printer-series/7439478/docu...

HP recommends enabling SMBv1 that could potentially open a door to unwanted viruses, etc according to Microsoft.  I'm still looking at alternative solutions so that I can use my printer as planned when I originally purchased it this last spring but so far haven't had any luck.   Hopefully you will have more luck than I have so far 🙂

[Stuart_Tetley]

Might I humbly suggest a different way to scan?

Having recently started using a HP PageWide Pro 477dw, I wanted to setup network scanning, but quickly abandoned the idea when it became apparent dealing with Windows shares was involved.  I gave up using Microsoft's network  sharing years ago due to the onging range of different systems - Workgroup/Domain/Homegroup etc. as well as periodic flakiness and reliability issues.  I only recently discovered there are multiple SMB versions while trying to connect a old proprietary computer via SMB...

Anyway, on the HP PageWide printer, I just point a web browser to http://xxx.xxx.xxx.xxx/#hId-pgWebScan (where xxx.xxx.xxx.xxx is the printer's IP address) and its built-in webserver provides a very efficient web-based scanning solution .  I may have enabled something during setup to make this work; not sure.

The only slight criticism I'd make is that each time you start scanning, it displays a dialog saying ""Webscan will open a new browser window and display the scanned document. Use the PDF viewer controls to save or print the document" along with a second OK button to click.  While useful once or twice, this is a considerable productivity killer when it keeps on appearing.  There's probably a way to bypass it, but I haven't looked.

[greenturtle]

Hi @Stuart_Tetley

Thanks for sharing.

These resources show how to use Webscan. (Chromebook uses Webscan too)

Scanning from Chromebook

Scanning Multiple pages from Chromebook

Thanks.