• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-07-2018 05:41 PM

HP Recommended
Product: AspireIXHP Officejet6960
Operating System: Microsoft Windows 8.1 (64-bit)

scan to computer is disabled

3 people had the same question
1 REPLY 1

‎11-08-2018 11:54 AM

HP Recommended

@Scottm63

Welcome to the HP Forums!
I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

To enable scan to computer, you need to install full feature printer driver on your computer. 

To download the printer driver, use:

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-6960-all-in-one-printer-series/9514854

 

After installing the printer driver,

Search Windows for HP, and then select your printer.

HP Printer Assistant opens.

Select Manage scan to computer and enable Scan to Computer.

Please refer to the image below:

 

 

Image result for enable scan to computer, hp

 

 

If the information I’ve provided was helpful, give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us, and others see that we’ve got the answers!

Good Luck.

 

 

 

Roopa-S
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.