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‎01-02-2022 06:42 AM

HP Recommended
Product: OfficeJet Pro 8025
Operating System: Microsoft Windows 11

Hi,

I have successfully set up two scan-to-email-email addresses. They both appear on the "select account" window.

I have a third email account to set up, and completed all the steps,  however the email address does not appear

 on the "select account" window. If I try to re-set-up this email address I get an error message that says "user exists".

 

How can I fix this so the third email address appears? 

Category:
1 REPLY 1

‎01-09-2022 01:03 PM

HP Recommended

@GuyDegrieck

 

Welcome to the HP Support Community.

 

Which domain is the email address of? Could you share a picture of the error message please?

 

Thanks 🙂


I am an HP Employee

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