scan to email and scan to computer not working HP6968

[dragsterguy1]

scan to email not working

[VikramTheGreat]

Hi @dragsterguy1,

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand If "Scan to Email" and "Scan to Computer" are not working on your HP OfficeJet Pro 6968, try resetting the printer, updating the firmware

Please remove the Cartridges from the Printer if possible, and try a Hard Reset, do keep us posted to help you better

** Hard reset :
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and check

Please update the Firmware the link will help on how to update the firmware on the printer or devices

Link: https://support.hp.com/ie-en/document/ish_1776648-1643972-16

Still have trouble please use HP Print and Scan Doctor It is used for Windows only

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support