scan to email disabled

[buriedlovely]

I'm having issues with my scan to email function.

It was working yesterday and then stopped.

I do not know the email address that it was originally signed on with and that may be the issue.

The message I keep getting is that I cannot use the function because it is disabled. I would need to contact the administrator or the person that set up the printer.

Then when I do anything, it redirects me to a page that says that it is not secure and I can go no further.

[Flower_Bud]

@buriedlovely

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, scan to email is disabled,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Were there any hardware/software changes made?

Let's try these steps to resolve the issue: 

Firmware Update: You could download the firmware from the link: https://hp.care/2JL3PEt.

For more information, you could refer to this article: https://hp.care/2CLF9Zo.

Enable web scan and web services following the steps are given below: 

1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
2. Type the IP address on your web browser to obtain the printer EWS page on your computer.
3. In printer EWS, click the settings then select Administrator settings and Enable Web scan
4. Click the web services tab to check if it's enabled

Then set up scan to email following steps

Depending on your printer model and email application, you can attach a scan to an email with options on the printer control panel or you can use HP Scan from the computer.

1. Confirm the following requirements for the scan to email feature. If you do not meet these requirements, you can manually attach the file to an email message by saving the scan to a folder on the computer.

   • In most cases, scan to email works only when a local email client such as Microsoft Outlook, Live Mail, or Mozilla Thunderbird is installed and setup on the computer.

   • Web-based email accounts (Gmail, Yahoo Mail, Hotmail) must be configured through your local email client to scan to them. Check your local email support site for additional information.

2. Start the scan, depending on your printer type.

   • Printers with touchscreen or LCD menu control panels: From the Scan menu on the printer, select your computer name, and then select Email as PDF or Email as JPEG A new email message automatically opens on the computer.

     Additionally, some Web-enabled HP printers have a Scan to Email app in the Apps menu that sends emails directly from the printer using your printer's ePrint email address.

   • Printers with buttons only or printers without scan to email menu options: Continue to the next step to start the scan from the computer.

3. Search Windows for 'HP', click your printer model name in the results to open HP Printer Assistant, and then click Scan a Document or Phototo open HP Scan.

4. Select one of the email-related shortcuts (Photo to Email, Document to Email, Email as PDF, or Email as JPEG), and then click Scan.

   The scan preview opens.

5. Click Send.

   A new email message automatically opens with the scan attached.

For more information, you could refer to page number 15 and 16 from User Guide: https://hp.care/2t7Na9C.

Let me know how this goes,

For I shall follow-up on this case to ensure the concern has been addressed,

And your device is up and running again,

Have a great day 🙂

Cheers 🙂