scan to email does not recognize my default program 'outlook' for email. Default program is OUTLOOK

[jgw1]

Error message says it cannot find email on computer

[jgw1]

The only thing I've changed is the Windows update KB5003173. It was working before that. It's not a known issue but am wondering whether anyone else has had a similar experience. Thanks. 

[Jay_G24]

Hi @jgw1,

I'd like to help!

There are two ways of setting the Outlook Email app as your default and here's how it works:

1. Open Outlook.

2. On the File tab, choose Options > General.

3. Under Startup options, select the Make Outlook the default program for E-mail, Contacts, and Calendar check box.

4. Click OK.

OR

1.    Open the Control Panel:

2.    In the Control Panel dialog box, in the Search Control Panel textbox, enter Default and choose Default Programs:

3.    On the next screen, click Associate a File Type or Protocol with a program link:

4.    On the Associate a file type or protocol with a specific program screen, scroll down the list until you find Protocols:

5.    Under Protocols, choose MAILTO and then double-click it:

6.    Choose the client you prefer:

7.    Click OK.

Also, refer to -Scan to Email Cannot Access Email Accounts

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[jgw1]

Checked all these and they are set correctly, but it still did not work. I note that in the scan properties when I set  it to scan to email and say ok and then close it that when I reopen it ,the setting 'scan to email' has reverted to simply 'scan'. Thanks for any further advice/thoughts on this issue.

[Jay_G24 · Accepted solution]

Let's try and setup scan to email again with outlook email address-

1. Open the HP Printer Assistant:

   • Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.

   • Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

   • Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

   • Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

2. In the HP Printer Assistant, select Scan, and then select Scan to E-mail Wizard.

   NOTE: 

   If the Scan to E-mail Wizard option is not available, skip to Method two: Use the HP Embedded Web Server to set up the Scan to Email feature.

3. In the Outgoing Email Profiles dialog, click the New button.

   The Scan to Email Setup dialog opens.

4. On the 1. Start page, enter the sender's email address in the Email Address field.

5. In the Display Name field, enter the sender's name.

   This is the name that will display on the printer control panel.

6. To require a PIN to be entered on the printer control panel before the printer can send an email, enter a 4-digit PIN in the Security PIN field, and then re-enter the PIN in the Confirm Security PIN field, and then click Next.

   NOTE: 

   HP recommends creating a PIN to secure the email profile. When a PIN is created, it must be entered on the printer control panel each time the profile is used to send a Scan to Email.

7. On the 2. Authenticate page, enter the SMTP Server name and SMTP Port number.

   NOTE: 

   In most cases, the default port number does not need to be changed.

   NOTE: 

   If you are using a hosted SMTP service such as **bleep**, verify the SMTP address, port number, and SSL settings from the service provider's website or other sources. Typically, for **bleep**, the SMTP address is smtp.**bleep**.com, port number 465, and the SSL should be enabled. Please refer to online sources to confirm these server settings are current and valid at the time of configuration.

8. If you are using Google™ **bleep** for email service, select the Always use secure connection (SSL/TLS) check box.

9. Select the Maximum Size of Email from the drop-down menu.

   HP recommends using the default file size of Automatic for the maximum size.

10. If the SMTP server requires authentication to send an email, select the Email Log-in Authentication check box, enter the User ID and Password, and then click Next.

11. On the 3. Configure page, to automatically copy the sender on email messages sent from the profile, select Include sender in all email messages sent out successfully from the printer, and then click Next.

12. On the 4. Finish page, review the information and verify all the settings are correct.

    • If there is an error, click the Back button to correct the error.

    • If the settings are correct, click the Save and Test button to test the configuration.

13. When the Congratulations message displays, click Finish to complete the configuration.

    The Outgoing Email Profiles dialog now shows the newly added sender email profile.

14. Click Close to exit the wizard.

You may refer to -Set up Scan to Email (The product might be different , but the steps remain the same)

Hope this helps!

Keep me posted!

[jgw1]

THANK YOU. The scan to email wizard reconnected the scan to email function. I will probably never know why it stopped functioning but the scan to email address/display name was somehow unchecked. 

[Jay_G24]

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!