scan to email fails no matter what

[pgreen7436]

I have tried all of the different suggested configs for scan to email to be able to use my outlook email address as the sender but it keeps telling me my credentials are invalid.  They are correct and I can open email with a browser using them.  I'm using the following:

SMTP - smtp.office365.com or smtp-relay.live.com or smtp.live.com or ....

SMTP Port - 587 or 465

Always secure connection is checked

Validate Server cert both ways, checked and unchecked

Help!  Please!

[pgreen7436]

Forgot to add the printer is and OfficeJet Pro 9025e

[Dragon-Fur · Accepted solution]

@pgreen7436 

Welcome to the HP Community Forum.

The simple answer >

In general, the printer supports SMTP Scan to Email -- the feature should work.

In spite of "all", perhaps something is missing.

?

Not sure whether any of this works with office365 -

I have never tried to use an office365 server to access Scan to Email (or anything else).

Start...

Part of the "all the different suggested configs" might require that you use an App Password in place of your regular email password.

What?  G-Mail and possibly other email providers have moved to requiring 2-Step verification in their email security.

Part of the change includes having to create and use an App Password for third party apps (Scan to Email).

If you have not done so,

Try / Consider

Scan to Email – Two-Step Verification and Application Password

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Comcast / Xfinity – “App Password” for third party applications

Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

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Yahoo Mail – “App Password” for third party applications

Yahoo - Generate and manage third-party app passwords

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From Microsoft

Start Here:

How to use two-step verification with your Microsoft account

Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

What about the Port?

What’s the Difference Between Ports 465 and 587?

==================================================================

Example - EWS - SMTP - Scan to Email - Profile / Setup

EWS_9025_Scan-to-Email_Setup_3

Auxiliary Information

If all else fails, check the manner in which you are accessing the Internet

What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

===============================================

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9025e All-in-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[pgreen7436]

So. Ultimate solution was to go onto Microsoft site, create an app password, for mail, and then everything Work did the same on **bleep** and it worked. Also thank you .So. Ultimate solution was to go onto Microsoft site, create a app password, for Mail, and then everything worked did the same on **bleep** and it worked. Also thank you for your help.

[Dragon-Fur]

@pgreen7436 

You are welcome.

Several email providers are moving to 2-step verification -- the offshoot is that yes, you must create and use an App Password (in place of your regular email password) for "third party" applications and software.  Scan to Email qualifies as a third party app.

Keep track of the App Password and all is well.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[pgreen7436]

It is just unfortunate that nowhere in the documentation or set up helps. Does it say anything about that kind of a set up with Microsoft or with Google. It would’ve been much easier and quicker to just put those types of instructions in the documentation.