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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-14-2020 10:22 AM

HP Recommended
Product: HP Envy 7858
Operating System: Chrome OS

My scanner had been working fine, however today I can't get it to work at all. It keeps saying internal error.  I have unplugged everything to reset and I think I did updates.  It still says internal error when I try to scan to email.  What else can I try? Thank you.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-14-2020 07:23 PM

HP Recommended

I figured it out after lots of research.  The router needed to be reset.  Once I did that, the scan to email worked perfectly again!!

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1 REPLY 1

‎04-14-2020 07:23 PM

HP Recommended

I figured it out after lots of research.  The router needed to be reset.  Once I did that, the scan to email worked perfectly again!!

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