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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP Photosmart 7520

seeing an influx of this issue across the forum - is there a way HP can notify that the service is down to customers that are using this product?  when can we expect this to be resolved? 

1 ACCEPTED SOLUTION

Accepted Solutions
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@sant0s

 

Thanks for replying.

 

Is the size of the attachment less than 5 MB or more?

Also, try scanning to a different device and check.

 

Let me know.

 

Thanks!

 

 

View solution in original post

7 REPLIES 7
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@sant0s

 

Thanks for posting on the HP Support Forums. MKazi is at your service. 

 

I understand that when you use the scan to email feature on your HP Photosmart 7520 e-All-in-One Printer, there is no attachment received with the email. Not to worry, I'll be glad to assist you with this case.

 

To assist you better, please let me know the operating system you're using (Mac OS or Windows).

Also, if any changes took place after which this issue may have started?

Is the scanning or document otherwise is working fine?

What is the size of the file you're trying to scan?

Is the printer able to scan to email another document?

 

Please feel free to reply with the above information as it will help me to assist you better.

 

Cheers! 🙂

 

 

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I'm not using an operating system, it's whatever my Gmail or Evernote is open on, browser or app.

It's a single page 8.5 x 11

I tried to reset the device and same issue but there have been no other changes.

Has the issue been resolved at HP yet?
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@sant0s

 

Thanks for replying.

 

Is the size of the attachment less than 5 MB or more?

Also, try scanning to a different device and check.

 

Let me know.

 

Thanks!

 

 

HP Recommended

attempted to scan the same document last night and finally worked - glad HP fixed it on their end!

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@sant0s

 

Great news! 🙂

 

Glad to now that it is working fine now. I appreciate your patience.

 

Take care! 

HP Recommended

I have used scan to email for years and no problems.   Recently I had a power outage and now, when we scan to email the printer finds the app, scans the documents and acts like it sent the email.     24 hours later no emails are received.

 

I am able to send print jobs to the machine, I unplugged and restarted, I turned wifi off and turn it back on with no issues.

 

Any ideas ?

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I am having trouble getting the attachment.  Does size of document make a difference?

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