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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-06-2020 05:38 PM

HP Recommended
Product: HP Envy5540
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy 5540 and am having trouble with scanning to email.  I go to he "scan for email to XXXX"  When I highlight that, it confirms "scan for email to XXXX". Then I  hit OK and it says it is connecting. But, then it gives me a new message that says "The scan could not be completed. Make sure that the scanning software has been installed and configured on your computer and then try again." First, I am not a computer geek so not certain if that was done at install and how to check it.  Then, if that is OK, I am not certain what to do next. I will also admit that I am not sure which email address I used at the time of install. Help would be appreciated. 

1 REPLY 1

‎05-13-2020 02:58 PM

HP Recommended

@c0503

 

Welcome to the HP Support Community.

 

Please download and install the full software from here: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-5540-all-in-one-printer-series/54...

 

Once done try setting up scan to email and try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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