• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-23-2022 12:31 PM - last edited on ‎03-23-2022 12:50 PM by Retired

HP Recommended
Product: HP Officejet Pro 8625 e-All-in-One Printer

scan to email stopped working with no change on my end.  I get an error in my test of outgoing email profile when using att.net, but not **bleep**.  Using all the settings att recommmends- right smtp server name and port, use of secure connection, etc.  User name and password verified in att mail client login.  Success with **bleep** smtp server.  Any ideas?  

1 person had the same question
1 REPLY 1

‎03-23-2022 03:56 PM

HP Recommended

I have the same problem but not sure i have the right settings. Its been working for about 4 years and just stopped. Scan to Email Wizard will not approve the settings on "Test"  How do I reacquire all those correct settings please?  Have been trying for weeks to get this working again.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.