scan to email - where to update email password? for HP 8710

[pam999]

Hello.  Comcast advised me to change my password to my Comcast email which I did.  Now I can't scan to email from the 8710 printer.  I can't find where to go to update this.  I have found info that seems like it might help, but then what is described isn't what I see on the computer screen.  Any help would be appreciated.  Thank you.

[Dragon-Fur · Accepted solution]

@pam999 

Welcome to the HP Community --

Datasheet - HP OfficeJet Pro 8710 All-in-One Printer 

Digital sending standard features
Scan-to E-mail; Fax Archive to E-mail

I'm not sure what you are looking at, of course -- I can sometimes read the minds of spouse or my cats -- not so much anyone else.  🤔

That said,  you perhaps just need to update the password in your EWS Profile for Scan to Email.

Unless Comcast also requires you to use an App Password with Scan to Email, updating the password to your email account should take care of it.

What?

Comcast Email (your email provider) might require 2-Step Verification and an App Password to be used with third party software that accesses your Comcast email.

Scan to Email and the Profile you set up to use Scan to Email - can qualify as a "third party software" that wants to access your email provider's security.  Some (many) email providers don't like programs that try to barge into the email's security -- extra precautions are required to keep programs from harming your account or the security of the email provider.

How will you know?

If you change the password in the Profile, test, and the change or the password does not work, you might see an error message similar to "Username or password incorrect", "Cannot contact server".  In general, messages of this type indicate the need to enable 2-Step verification and create an App Password in your Email security.

If required,

The App Password is used in place the the regular password you use with your email login credentials.

Scan to Email Profiles are created -- and managed -- as part of the printer's Digital Send setup.

Open EWS --

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Scan to Email > Settings / Scan to Email Setup

Details and an example ...

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Scan to Email – Two-Step Verification and Application Password

Email Account Security

"Scan to Email", “Scan to Network”, "HP Scan > Email" and "Share" are subject to your Email Account provider's security that governs how your email account interacts with "third party software / apps".

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

Where the email provider's security requires it, the App Password is used in place of your normal email / account password in "third party" apps and software.

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Example – Google / G-Mail

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

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Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

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Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

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Microsoft

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

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What about the Port?

  What’s the Difference Between Ports 465 and 587?

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What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

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General Example - EWS - SMTP - Scan to Email

EWS_9025_Scan-to-Email_Setup_3

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References / Resources

HP Printer Home Page - References and Resources

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“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

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