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- HP Community
- Printers
- Scanning, Faxing, and Copying
- scan to email with 2FA enabled

Create an account on the HP Community to personalize your profile and ask a question
04-23-2024 09:46 AM
Welcome to the HP Community --
In the Scan to Email profile, edit the profile and replace your regular password with an App Password created for the task.
The longer version
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Scan to Email – Two-Step Verification and Application Password
Email Account Security
"Scan to Email", “Scan to Network”, "HP Scan > Email" and "Share" are subject to your Email Account provider's security that governs how your email account interacts with "third party software / apps".
For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.
Where the email provider's security requires it, the App Password is used in place of your normal email / account password in "third party" apps and software.
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Example – Google / G-Mail
Notice from Google
Less secure apps & your Google Account
This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords
Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google
Steps
Log into your Google Account
Open your Google Security Webpage
Next, if not done, Switch ON 2-step verification
Next, Complete the steps to open your mail security settings
and
Create / Select app and (then) create your app password
- At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
- Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
- Make note of the password in case you need to re-enter it.
- Tap Done.
Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.
Make note of your App Password >> Enter the 16 App Password (no spaces) in Scan to Email in place of your regular password.
Assign / set that new App Password in your Scan to Email profile as the password.
Save and Test
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Apple – “App Password” for third party applications
Sign in to apps with your Apple ID using app-specific passwords
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Comcast / Xfinity – “App Password” for third party applications
Turn Your Access to Third Party Email Programs On/Off in Xfinity Email
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Yahoo Mail – “App Password” for third party applications
Yahoo - Generate and manage third-party app passwords
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Microsoft
How to use two-step verification with your Microsoft account
Next >>> Using app passwords with apps that don't support two-step verification
Work or school accounts - Manage app passwords for two-step verification
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What about the Port?
What’s the Difference Between Ports 465 and 587?
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DNS Servers
DNS server list by country
If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.
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Example - EWS - SMTP - Scan to Email - App Password
EWS_9025_Scan-to-Email_Setup_6
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
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OR
HP Color LaserJet Pro MFP M477 series
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