scan to email

[Si2Bim]

Have been scanning documents to be sent to my email for quite some time. Was always working without any problem.

Now when I scan something using my <<OUTLOOK>> or <<**bleep**>> as Sender to the same as Receivers.

Error Message:

User or Password false. Confirm that User account and Password are correct.

Would be grateful if somebody could help me.

[A_Gayathri]

Hi @Si2Bim ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the "User or Password false" error when scanning to email on your HP OfficeJet Pro 8615 is often related to email authentication settings or recent changes in the email provider's security requirements. Here's how you can troubleshoot and resolve the issue:

Step 1: Verify Your Email Account Credentials

1. Confirm that the email address and password entered in the printer's scan-to-email settings are correct.
2. Log in to the email account from a browser or email client to ensure the credentials work.

Step 2: Check Email Provider Security Settings

Many email providers (e.g., Outlook, Gmail) have updated their security protocols. They may require:

• App-specific passwords: If two-factor authentication (2FA) is enabled, generate an app password for your printer.
  • For Outlook (Microsoft):
    1. Sign in to your Microsoft account (account.microsoft.com).
    2. Go to Security > Advanced security options.
    3. Create an app password.
  • For Gmail: Follow steps to generate an app password from your Google account.

Step 3: Update SMTP Settings

Ensure the correct SMTP (Simple Mail Transfer Protocol) settings are configured:

• Outlook (Microsoft 365):
  • SMTP Server: smtp.office365.com
  • Port: 587
  • Encryption: STARTTLS
• Other common email providers: Check their support pages for the correct SMTP settings.

Step 4: Reconfigure Scan-to-Email Settings on the Printer

1. Access the Embedded Web Server (EWS) for your printer:
   • Find the printer's IP address on the control panel.
   • Enter the IP address in your web browser.
2. Navigate to Settings > Email Settings > Outgoing Email Profiles.
3. Edit the existing email profile:
   • Enter the correct username (full email address).
   • Update the password (or app password if applicable).
   • Confirm the SMTP server and port are correct.
4. Save the changes.

Step 5: Test the Configuration

1. Perform a test scan-to-email.
2. If the test fails, review the error message for additional details.

Step 6: Check Firmware and Software Updates

Outdated firmware or software can cause compatibility issues.

1. Update the printer firmware via the HP Support website.
2. Ensure the printer software (e.g., HP Smart) is updated on your computer.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Si2Bim]

Now when I scan something using my <<OUTLOOK>> or **bleep** as Sender to the same as Receivers.

Sorry typing error for <<**bleep**>>. Was meant for **bleep**.

On **bleep** side - scan to Emails is working. But for <<OUTLOOK>> even after trying out with both SMTP:

<<smtp-mail.outlook / 587>> or smtp.office365.com / 587>> it just does not work.

Tried generating new App-Password each time....

[A_Gayathri · Accepted solution]

Hi @Si2Bim ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private -icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Albert787]

I’ve followed all the instructions carefully, including updating the firmware on my LaserJet Pro MFP M227fdw, enabling two-factor authentication on my office account, and generating an app password. However, I’m still encountering the "username and password are incorrect" error, even though all the credentials are correct. Could you advise on any further troubleshooting steps or if there’s something I might have missed? I appreciate your help!

[Si2Bim]

@Albert787

I have only got it working with my g*a*l account. Was not successful at all with my OFFICE accounts. 
As according to your description - 2FA and then generating the App Password. 

Sorry could not help you out. 😊