scan to gmail set up

[ripvan1931]

During sc an to email set-up - authentication request - User email AND SMTP password.

What is the SMTP password. Have used the password associated with my email

address and always get "Incorrect credentials - check address and password"

[ShlomiL · Accepted solution]

Hi,

The SMTP Password refers to your Gmail's password indeed.

A such may occur due to your Google account security settings.

First, open the following link and login to the same account as you set for the printer.

Note: if you are connected, sign out from your account, select your account and manually enter the password to ensure you indeed use the correct password, then click on Security from the left pane:
https://myaccount.google.com/security

Within the Signing in to Google section ensure that "2-Step Verification" is set as "Off".

Within the Less secure app access section ensure that the feature is on.

If it is Off, click on Turn on access (not recommended) and toggle on the feature. Otherwise the verification will fail.
Once you are done run a test for the outgoing user profile and check if the problem been resolved.

Regards,
Shlomi