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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Laserjet MFP M477fnw
Microsoft Windows 10 (64-bit)

A)

Is there a shortcut to scan quicker. Now I have to go to devices and printers (wait), right click my printer (wait) then hit scan.

B)

Once there I can only choose from the following file types; BMP, JPG, PNG, TIF. I really need to scan to pdf without having to "print to pdf" ever doc I scan.

 

THANKS!!!

 

(technically - challenged)

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Scanning issues…

 

Please try this scan solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi   For Windows.

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Make searchable PDF scans for free with this scanning software -   https://www.naps2.com/

 

Let us know.

View solution in original post

6 REPLIES 6
HP Recommended

Scanning issues…

 

Please try this scan solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi   For Windows.

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Make searchable PDF scans for free with this scanning software -   https://www.naps2.com/

 

Let us know.

HP Recommended

Love the NAPS2!!

 

HP Scan Extended "Cannot find my imaging device". Can I just use the NAPS2 and uninstall the HP extended scan?

 

HP Recommended

 

 

 

LOVE NAPS2, by the way, thanks!!

HP Recommended

@Venturetx

 


@Venturetx wrote:

Love the NAPS2!!

 

HP Scan Extended "Cannot find my imaging device". Can I just use the NAPS2 and uninstall the HP extended scan?

 


NAPS2 is not dependent on "Extended" -- you can uninstall the HP Extended Scan program.

 

Reference:

Scanning Program Options

Document Sections Include:

HP Extended Scan  – Single, Multiple scans, Auto-Crop!

NAPS2  -- Not another PDF Scanner

And others…

 

When you see a Post that helps, inspires, provides fresh insight,

or teaches you something new, click the Thumbs Up on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

Dragon-Fur

HP Recommended

 

 

thanks!

HP Recommended

@Venturetx

 

You are welcome.

 

Happy Printing!

 

 

Dragon-Fur

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