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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-12-2016 06:04 AM

HP Recommended
Product: MFP 225dw
Operating System: Microsoft Windows 7 (64-bit)

How do I get the MFP 222dw to scan through direct USB connection to printer.  It seems only to want to work through the network. Printing works fine, but it won't scan.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2016 07:16 AM

HP Recommended

USB cable is fine, printing works, just not scanning.  Spent 1/2 hour with HP tech support (it's hard to find them, but once you do they're helpful), installing the drivers somehow failed to install the scanning driver, did that, now scanning works.

 

Thanks!

View solution in original post

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2 REPLIES 2

‎08-12-2016 07:09 AM

HP Recommended

Hi,

How long the USB cable is?

Use a standard 1.8m USB High Speed cable.

 

Ensure the cabne is directly connected to yoru PC, not throug any USB hub or extensions.

 

Have you tried a different USB cable?

 

As you may scan throug the network the software is fine, it is more likely the USB cable itself which breaks the connection with the scanner.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-12-2016 07:16 AM

HP Recommended

USB cable is fine, printing works, just not scanning.  Spent 1/2 hour with HP tech support (it's hard to find them, but once you do they're helpful), installing the drivers somehow failed to install the scanning driver, did that, now scanning works.

 

Thanks!

Was this reply helpful? Yes No
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