-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- scanned documents not available in Documents

Create an account on the HP Community to personalize your profile and ask a question
01-22-2022 02:50 PM
Welcome to the HP User Community.
You have not provided enough information for us to make a good guess about what you are doing.
At the least, you will need to provide
HP Printer model / Product Number of your printer
How to find:
Finding your Product Name, Product Number, or Serial Number
Reminder: Do Not post the serial number or any private information in the Community – we are a public resource.
What is your Operating System / version?
Which software / application are you using?
One method -
HP Smart -- Windows - Shortcut - Save to Cloud Storage
NOTE: Creating a new shortcut is similar - Remember to give your shortcut a name that makes sense to you.
HP_Smart_W10_Shortcuts_Edit_PDF-DOCX_2
HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Product Home
Enter the type and name of your HP device
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thanks!
Question / Concern Answered, Click "Accept as Solution"