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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-08-2019 11:53 AM

HP Recommended

I have an Office jet 5740 and cannot turn it off but it does save to the DCIM folder and also an 100HPAIO folder inside that one.

Thanks never would have looked for it there

 

 

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‎11-19-2019 02:44 AM - edited ‎11-19-2019 02:46 AM

HP Recommended

So - to cut to the chase here:

 

(I) the apparently unuseable & unreadable ".HPIMAGE.VFS" file is sometimes created by HP printers when you put a memory stick in to scan files etc. to - it won't cause any harm, but it's useful to the printer, not you.

Delete it if you want - but the printer might recreate it next time you scan to the stick.

On some printers there are settings you can make to prevent it creating the file - but not all, it seems.

Again - it won't cause any harm - delete it if it makes you feel better.

 

(ii) The scans you're after are NOT in this file - they will (probably) be in a 'HPSCANS' folder (or possibly 'DCIM') that has been created on your stick - just search for it.

Alternatively, search for files with "scan" in the name, unless of course you changed the name of the file to be created when you scanned your document/photo etc. - in which can search for that filename.

 

I hope this summarises some of the previous posts.

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