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‎06-15-2024 07:34 AM

HP Recommended
Operating System: Microsoft Windows 11

My color laserjet pro MFP M283fdw after I original set it up no longer can connect to scanner. I replaced USB cable and changed USB ports, up dated the firmware and it still can't find the scanner. please advise.

thank you

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3 REPLIES 3

‎06-15-2024 10:53 AM

HP Recommended

Hello @FC59 ,
Welcome to the HP Support Community!

 

Here's what you need to do:

  1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
  2. Uninstall HP printer software, and then remove the printer from your Devices list. 
  3. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
  4. Please note: WLAN has to be deactivated!
  5. Restart the PC
  6. Close all programs
  7. download only this complete package: HP Universal Scan - Full Feature Software and Driver 
  8. Close all programs
  9. Via USB, means wait until the installation asks to connect the printer/scanner.
  10. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
    File name: Full_Webpack-51.10.6100-SJ0001_Full_Webpack.exe (411.2 MB)
  11. The installation was completed successfully, now you must ...
  12. Restart the System again
  13. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
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‎06-16-2024 10:02 AM

HP Recommended

still reeiving the same error message. My thing is that is was working when I first installed it and now it will not connect.  

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‎06-17-2024 11:06 AM

HP Recommended
@FC59 wrote:

still reeiving the same error message. My thing is that is was working when I first installed it and now it will not connect.  

What is the correct error message?

 

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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