scanner comes out with boxes instead of letters

[bronco23]

scanner scans come out distorted

[Garp_senchau]

@bronco23, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If the scans from your HP ENVY 6455e All-in-One Printer are coming out distorted, there are several steps you can take to address this issue:

Clean the Scanner Glass:

• Ensure the scanner glass and document feeder glass (if applicable) are clean. Use a soft, lint-free cloth moistened with water or a nonabrasive glass cleaner. Avoid spraying directly on the glass as liquid could seep under it, potentially harming the device.

Check the Document Alignment:

• Ensure the document being scanned is aligned properly on the scanner glass. Misalignment can lead to distortion in the scanned images.

Verify Scanner Settings:

• Before scanning, check that the scanner settings are correct. Using improper resolution or settings can sometimes cause distortions.

Also, refer to these guides:

Scanner Failure error on HP printers (Windows, macOS) | HP® Support

HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS) | HP...

Resolve scan quality problems on HP printers | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,