scanner error 17, 16 and 23 come up every time I try to scan. or even after printing for a bit.

[Bryan2199]

error code 17, 16 and 23 keep popping up, i have to unplug my printer over and over again just for it to work again, but i can't even scan anything anymore

[Max3Aj]

@Bryan2199, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're encountering scanner error codes 17, 16, and 23 repeatedly when trying to scan or after printing for a while. These errors typically indicate scanner hardware or power-related issues. Let's walk through some steps to help resolve this:

Power Reset the Printer

This helps clear temporary hardware faults:

• Turn off the printer using the power button.
• Unplug the power cord from the printer and the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord directly into a wall outlet (avoid surge protectors).
• Turn the printer back on.

Check Scanner Bar Movement

• Open the scanner lid and remove any documents.
• Press the Copy button or icon.
• Observe the scanner bar:
  • It should light up and move across the glass.
  • If it doesn’t move or light up, the scanner hardware may need servicing.

Reinstall Printer Software

Corrupted drivers can cause scanning issues:

• Remove the printer from your system:
  • On Windows: Go to Settings > Devices > Printers & Scanners, select your printer, and click Remove device.
  • On macOS: Go to System Preferences > Printers & Scanners, select your printer, and click the minus (-) button.
• Reinstall using the HP Smart App:
  • Download from the HP Smart download page. HP Smart
  • Follow the guided setup to reconnect your printer.

Firmware Update

Outdated firmware can cause recurring errors:

• Visit HP Software and Driver Downloads and enter your printer model.
• Download and install the latest firmware available.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support