scanner error message tells me my printer envy 4527 does not have scan facility

[Ireland46]

Had this printer for couple of years and it has always scanned as required. Now an error message comes up telling me my printer does not have a scab facility. One thing I noticed is that when I go into HP Smart the picture of the printer is not the same as Envy 4527 but the dialogue says it is. I have uninstalled my computer of all references to HP and re installed twice but still get the same error message. The printer still works as normal.

[TEJ1602]

@Ireland46, Welcome to HP Support Community!

Are you able to make photocopies on the printer? If yes, follow the steps below-

Reset the printer

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, share the picture of the error screen for a better understanding of the issue.

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TEJ1602 · Accepted solution]

@Ireland46,

Thanks for replying!

This is in response to your private message.

First, I'd recommend you uninstall the HP Smart App and also remove all the HP software on the computer. Here is how you do it-

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ireland46]

Thanks for the solution, worked well and all up and running again

Keep safe in these troubled times

Des

[TEJ1602]

@Ireland46

Happy to hear that.

Let me know if you need any further assistance.

Stay safe too 🙂