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- HP Community
- Printers
- Scanning, Faxing, and Copying
- scanner gives blue tint

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07-23-2021 02:58 AM
Scanner used to work fine but last few weeks it gives all docs a blue tint
Solved! Go to Solution.
Accepted Solutions
07-23-2021 06:28 AM
Download the latest drivers and reinstall drivers.
07-23-2021 04:12 AM
You have a USB port on the bottom left side of a printer, insert a USB drive and scan directly to a USB drive from the printers front touch screen.
Remove the USB drive and check the scan on a computer. If the scanning to USB directly is fine without tint you have a computer/driver issue if the scan on USB is tinted then you have a defective scanner.
07-23-2021 05:57 PM
That's very helpful - thank you!
Now it scans well if I do it through the HP Smart desktop app but it's still blue if I do it through the printer settings on Mac. I can use the HP Smart app - no problem - but it doesn't seem to have an option to combine all pages into one document like the mac version does. Is there a way to do this on HP Smart?