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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-14-2017 06:42 AM

HP Recommended
Product: HP deskjet 2540
Operating System: Microsoft Windows 10 (32-bit)

I have recently been scanning many photos for a project and suddenly I get the message "problem communicating with the device". on scan and capture photos.  I have tried unplugging everything, restarting everything and changing the usb port on my laptop.  Please can you help me get going again.

1 person had the same question
6 REPLIES 6

‎08-14-2017 09:34 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer

2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎08-14-2017 12:21 PM

HP Recommended

Thanks for advice. I have done all that but no change.  The error light is still flashing and I have noticed that when the cartridge carriage moves it is much noisier, but I can still print, but not copy.  Help

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‎08-14-2017 06:15 PM

HP Recommended

HI,

 

Would you be able to advise what error light is flashing?  Any patterns on the lights flashing?

 

What's the condition of teh carridges? Any cartridge that is low on ink?

 

Some error conditions may  prevent certain functions.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎08-15-2017 01:42 AM

HP Recommended

Thanks again for your reply. The flashing light is the exclamation one on the left.  I switched on this morning and got a message saying the colour cartridge was empty.  Would this still allow me to print and not to scan?

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‎08-15-2017 09:26 AM

HP Recommended

HI,

 

PLease check out this self-help document:

 

https://support.hp.com/sg-en/document/c03817715

 

Look under "Attention lights blinking"

 

Seems that the Output door is cloded or scanning error (as in your case)

 

Try the resolution provided.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎08-15-2017 11:17 AM

HP Recommended

I have tried all your clear recommendations to solve my problems, but it looks as if I am at the end of the road, as I am now advised to service the printer.  I think it would probably be just as cheap to buy a new one!  Many thanks for all your help.

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