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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
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‎02-10-2025 05:45 AM

HP Recommended
Operating System: Microsoft Windows 11

have a Hp 2652 printer scanner.  Lost connection to the scanner with windows 11 

1 REPLY 1

‎11-05-2025 12:55 PM

HP Recommended

Hi @PatH88 ,

 

Welcome to The HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

HP often updates the HP Smart app to maintain compatibility, which can resolve scanner connection issues that Windows' built-in drivers or older software struggle with.

  1. Uninstall Existing HP Software:

    • Press Windows Key + R, type appwiz.cpl, and hit Enter.

    • Find and uninstall any existing HP printer-related software for your DeskJet 2652.

    • Restart your PC.

  2. Download HP Smart:

    • Download and install the HP Smart app from the Microsoft Store.

  3. Add Your Printer:

    • Open the HP Smart app and follow the prompts to add your HP DeskJet 2652. It should guide you through establishing the connection (either Wi-Fi or USB).

  4. Scan from the App:

    • Once the printer is added, use the Scan function directly within the HP Smart app.

If the HP Smart app doesn't resolve the issue, you can try a clean reinstallation of the drivers:

  • Run the HP Print and Scan Doctor: Although HP is phasing it out, you can try to download and run the HP Print and Scan Doctor tool, which can automatically diagnose and fix common printing and scanning problems.

  • Clean Driver Reinstallation:

    1. Unplug the printer's USB cable (if connected).

    2. Uninstall all HP software (as described in Step 1 above).

    3. Go to Settings > Bluetooth & devices > Printers & scanners, find your printer, and select Remove.

    4. Press Windows Key + R, type printui.exe /s, and press Enter. Go to the Drivers tab and remove any entries for your HP printer.

    5. Restart your PC.

    6. Go to the official HP support website, search for the DeskJet 2652 drivers for Windows 11, and download/install the latest full software package.

    7. Only plug in the USB cable when the installer prompts you to do so (if using a USB connection).

The video below offers visual steps on how to fix a "scanner not found" error on Windows 11 with an HP printer.

 

I am an HP Employee. Although i am speaking for myself and not for HP.
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