scanner in use complete task and try again

[lishman]

My scanner has stopped working and comes up with a message scan unavailable in use complete task a try again

[A_Gayathri · Accepted solution]

Hi @lishman,

Welcome to the HP Support Community

I understand you are facing a scan message scan unavailable in use complete task issue with your HP HP OfficeJet Pro 8715 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Does the copy also have the same issue?
• Are you able to get good-quality scans using the automatic document feeder?
• What application are you using to scan?
• Have you tried using an alternate scanning application?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document: Resolve scan quality problems on HP printers

follow the troubleshooting steps-  HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS)

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!