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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-20-2025 11:10 AM

HP Recommended
Product: HP ENVY 6010 All-in-One Printer
Operating System: macOS 11.0 Big Sur

"Scanner is busy"

Category:
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1 REPLY 1

‎03-26-2025 06:20 AM

HP Recommended

Hi @Envy60101 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

The "Scanner is busy" error on your HP ENVY 6010 printer with macOS Big Sur could be due to software conflicts or outdated drivers. 

 

Here are some steps to troubleshoot and resolve the issue:

 

Restart Devices:

  • Turn off your printer and Mac, then restart both.
  • Ensure the printer is properly connected to your Mac.

 

Reset the Printing System:

  • On your Mac, go to System Preferences > Printers & Scanners.
  • Right-click (or Control-click) in the printer list and select Reset Printing System.
  • Re-add your printer after the reset.

 

Update Printer Drivers:

  • Visit the HP Support website to download and install the latest drivers for your printer model compatible with macOS Big Sur.

 

Check for Firmware Updates:

  • Use the HP Smart app or the printer's Embedded Web Server (EWS) to check for and install firmware updates.

 

Use Webscan:

  • Access the printer's EWS by entering its IP address in a web browser.
  • Navigate to the "Webscan" feature to scan documents directly from the web interface.

 

Check for Software Conflicts:

  • Ensure no other scanning software is running simultaneously, as this can cause the "Scanner is busy" error.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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