• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-07-2021 08:48 AM

HP Recommended
Product: HP 9300
Operating System: macOS 11.0 Big Sur

HP printer 9300 keeps scanning first page over and over when i try to scan multiple pages but works fine on single page.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2021 10:00 AM - edited ‎05-07-2021 10:00 AM

HP Recommended

Hi all,

Please try scanning with HP Easy Scan and check if it may provide better results:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Looking forward for your feedback, may you get the expected results with above scanning solution as a workaround or may you see any similar behavior?

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎05-07-2021 09:19 AM

HP Recommended

My HP OfficeJet Pro 8025 has started doing the same thing with MacOS 11.3 Big Sur

Was this reply helpful? Yes No

‎05-07-2021 09:20 AM

HP Recommended

I also have 11.3

Was this reply helpful? Yes No

‎05-07-2021 10:00 AM - edited ‎05-07-2021 10:00 AM

HP Recommended

Hi all,

Please try scanning with HP Easy Scan and check if it may provide better results:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Looking forward for your feedback, may you get the expected results with above scanning solution as a workaround or may you see any similar behavior?

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎05-07-2021 10:16 AM

HP Recommended

yes!  thank you so much.  I prefer the HP Smart which is working fine on single pages but this has solved my problem for multiple pages.  It works great!

Was this reply helpful? Yes No

‎05-07-2021 11:29 AM

HP Recommended 
I solved the same problem I had with ENVY pro 6432 and hp smart. Now I am finally able to automatically launch multiple scans from the feeder. I would have preferred to use a single application but that's okay. Thank you.
Tags (1)
Was this reply helpful? Yes No

‎05-12-2021 01:45 PM

HP Recommended

Hi,

Please update the HP Smart app to its latest version, this should resolve the problem:

https://support.apple.com/en-il/guide/app-store/fir9b01adda3/mac

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.