scanner keeps repeating first page when i scan multiple pages

[bmhlondon]

HP printer 9300 keeps scanning first page over and over when i try to scan multiple pages but works fine on single page.

[jpssv]

My HP OfficeJet Pro 8025 has started doing the same thing with MacOS 11.3 Big Sur

[bmhlondon]

I also have 11.3

[ShlomiL · Accepted solution]

Hi all,

Please try scanning with HP Easy Scan and check if it may provide better results:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

Looking forward for your feedback, may you get the expected results with above scanning solution as a workaround or may you see any similar behavior?

Shlomi

[bmhlondon]

yes!  thank you so much.  I prefer the HP Smart which is working fine on single pages but this has solved my problem for multiple pages.  It works great!

[massimofreenet]

I solved the same problem I had with ENVY pro 6432 and hp smart. Now I am finally able to automatically launch multiple scans from the feeder. I would have preferred to use a single application but that's okay. Thank you.

[ShlomiL]

Hi,

Please update the HP Smart app to its latest version, this should resolve the problem:

https://support.apple.com/en-il/guide/app-store/fir9b01adda3/mac

Shlomi