scanner not found - Mac OS 10.11 El Capitan with HP Scanjet G4010

[daydreamzr]

Hi,

I need help, this thing is driving me crazy. The last time I used this scanner was literally a few days ago and now its not working.

I am running Mac OS 10.11 El Capitan with HP Scanjet G4010, it's a plug-in via USB.

I went to HP site to maybe update the driver, it looks like one doesn't exist?

I unplugged and re-started twice and re-dowloaded the OS 10.10 driver, just in case and nothing.

If I launch image capture and the scanner pops up under devices, searches for a minute, then says "no camera or scanner connected."

Thanks!

[ShlomiL · Accepted solution]

Hi,

Any compatible OS listed within the download section, it is incompatible with El Capitan.

You may try the Yosemite drivers and check if these might work on the newer OS:

http://ftp.hp.com/pub/softlib/software13/COL53041/dp-154741-2/HP_ScanJet_v2.4.1.dmg

You may also give the 3rd party VueScan application a try, it seems to support your scanner with no need of additional drivers:

http://www.hamrick.com/vuescan/hp_scanjet_g4010.html

Shlomi

[tomgeol1]

I've just had the same problem as the initial message described; System Preferences would see scanner when it was turned on, seem to await something from scanner, then say 'not available'. But VueScan worked like a charm!

[daydreamzr]

I tried vuescan first and it worked right away. I didn't try the Yosemite driver download.

Thanks so much!!!!

[GTS7]

yes but you have to buy it otherwise it prints with watermarks

[BrianPeaker]

Thanks for the lead, my scanner is not junk after all.

Although VueScan says that the slide/negative feature is supported, I get a flatbed scan of my slides (I did set the options for slides).

Has anyone used this sucessfully?

[graberdb]

Are drivers available? HP says my serial number does not exist [edited], and cannot get on chat without a serial number

[BrianPeaker]

Image of flatbed rather than slides.

Vuescan advised me to use the 32 bit download - it worked.

[Shimon01]

Hi,

Your link to Yosemite driver is a dead link! Also, VueScan, is not free and also it is useless.

HP should come up with a proper solution and updates, it drivers to work with El Capitan.