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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-29-2015 06:06 PM

HP Recommended

Hi,

I need help, this thing is driving me crazy. The last time I used this scanner was literally a few days ago and now its not working.

 

I am running Mac OS 10.11 El Capitan with HP Scanjet G4010, it's a plug-in via USB.

 

I went to HP site to maybe update the driver, it looks like one doesn't exist?

 

I unplugged and re-started twice and re-dowloaded the OS 10.10 driver, just in case and nothing.

 

If I launch image capture and the scanner pops up under devices, searches for a minute, then says "no camera or scanner connected."

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2015 12:08 AM

HP Recommended

Hi,

Any compatible OS listed within the download section, it is incompatible with El Capitan.

 

You may try the Yosemite drivers and check if these might work on the newer OS:

http://ftp.hp.com/pub/softlib/software13/COL53041/dp-154741-2/HP_ScanJet_v2.4.1.dmg

 

You may also give the 3rd party VueScan application a try, it seems to support your scanner with no need of additional drivers:

http://www.hamrick.com/vuescan/hp_scanjet_g4010.html

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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8 REPLIES 8

‎10-30-2015 12:08 AM

HP Recommended

Hi,

Any compatible OS listed within the download section, it is incompatible with El Capitan.

 

You may try the Yosemite drivers and check if these might work on the newer OS:

http://ftp.hp.com/pub/softlib/software13/COL53041/dp-154741-2/HP_ScanJet_v2.4.1.dmg

 

You may also give the 3rd party VueScan application a try, it seems to support your scanner with no need of additional drivers:

http://www.hamrick.com/vuescan/hp_scanjet_g4010.html

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-30-2015 03:46 PM

HP Recommended

I've just had the same problem as the initial message described; System Preferences would see scanner when it was turned on, seem to await something from scanner, then say 'not available'. But VueScan worked like a charm!

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‎10-31-2015 08:26 AM

HP Recommended

I tried vuescan first and it worked right away. I didn't try the Yosemite driver download.

Thanks so much!!!!

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‎11-30-2015 12:28 PM

HP Recommended

yes but you have to buy it otherwise it prints with watermarks

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‎02-19-2016 05:39 PM

HP Recommended

Thanks for the lead, my scanner is not junk after all.

 

Although VueScan says that the slide/negative feature is supported, I get a flatbed scan of my slides (I did set the options for slides).

Has anyone used this sucessfully?

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‎04-26-2016 11:29 AM - last edited on ‎04-26-2016 11:31 AM by Retired

HP Recommended

Are drivers available? HP says my serial number does not exist [edited], and cannot get on chat without a serial number

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‎05-30-2016 06:08 PM - edited ‎05-30-2016 06:10 PM

HP Recommended

Image of flatbed rather than slides.

Vuescan advised me to use the 32 bit download - it worked.

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‎02-06-2017 06:48 PM - edited ‎02-06-2017 06:51 PM

HP Recommended

Hi,

 

Your link to Yosemite driver is a dead link! Also, VueScan, is not free and also it is useless.

 

HP should come up with a proper solution and updates, it drivers to work with El Capitan.

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