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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-08-2019 12:56 PM

HP Recommended
Product: HP OfficeJet Pro 9025
Operating System: Microsoft Windows 10 (64-bit)

I just received this All-In-One Printer (HP OfficeJet Pro 9025) on Saturday and did my first scan today and it is omitting a 1 1/4" border around the whole document. I have looked at the settings and tried changing things to "Detect Content on Page' but can't get it to stop omitting the edges. It does it regardless of whether using the bed or the feeder tray. I don't see any protective tape or anything from when I opened the box. Please help!

1 person had the same question
1 REPLY 1

‎07-08-2019 01:22 PM

HP Recommended

Never mind, I figured out that when I checked to enable erase edges, it defaults to erasing an inch off of all edges.

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