scanner not working since windows 10

[Grogger]

my scanner only scans about part way and stops with a message:  HJP Cue - scanning Flow component is not responding, aand it locks up.  Ive trried reloading new drivers and still causing problems.  Note, the scanneer works ok directly from the printer.

[KrazyToad · Accepted solution]

@Grogger

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I would like to help

Please download and run the HP Print And Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

- Run PSDR v5.0.2 

- Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

- Select the correct Printer and click on Next. 

- PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

- Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

- Regardless if PSDR printed the test page or not, click on “NO PRINT” 

- PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

- Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Keep me posted how it goes 😊

Thank you and have a wonderful weekend 👍

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.
 

[Grogger]

After using the HP Print and Scan doctor as advised I got it to work, thank you for the tip, but had to uninstall and reinstall about a thousand times (LOL), on the final install I noticed a more detailed install.  I wonder if files were just not being properly installed before and finally made it this time.  Again thank you for your help.

[Raj1788]

@Grogger

Thanks for the reply,

It looks like you were interacting with @KrazyToad, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead!

:)Cheers:)