scanner not working

[lindyg2]

Photo envy 7858. All of a sudden scanner cannot be detected. Worked a couple days ago. Tried restarting computer, , unplugged everything, virtual help, online solutions, reinstalling software. Nothing is working.

My printer is working fine.

The message is "HP smart not compatible w/ scanner in this printer."

[BeemerBiker]

Install Full feature software April 2024

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

If HP scan is not present then use HP Smart.
get HP Smart from the microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account.  The latest version as of Jun, 2024 is 154.1.1072.0 (USA english). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If update is missing then you need to run "wsreset" from the Windows seearch bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.

Deskjet Reference 7858 

[lindyg2]

unfortunately, i was unable to update  the app  in the Microsoft store. The "update was missing" I did run "wsreset.

I also uninstalled my version, which is the same one in the Microsoft store, 2012.

Please advise.

[BeemerBiker · Accepted solution]

enter wsreset in the windows 11 (or 10) search bar 

and click on the app when it shows up

If there is a newer version available the button "update" will show up on the HP Smart (the one in the MS store).  If the button is missing you have the latest one.  If you see 2012, then I am guessing that is just the date it was first copyrighted and is NOT the date of the latest.  In the HP Smart app, on the left bottom, click on the "settings icon -> about"  to get the version.

[lindyg2]

apparently  i do have the latest  version of theHP  smart app.

Also, when i go to my setting, it shows it USB connection. I am  connected  wirelessly. Shows Wi-Fi on, yet not connected. When i try to fix that it is stating i am already connected, and i can use the printer.

This is beyond frustrating.

[lindyg2]

whatever happened in the  past couple  of hours, my scanner is working - thank you for you help