scanner not working

[angela2301]

LaserJet Pro MPF M130FW  printer is working but will not Scan.  I have downloaded the printer driver.

[VikramTheGreat]

Hi @angela2301,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP LaserJet Pro MFP M130FW printer is not scanning after you've downloaded the driver, try uninstalling and reinstalling the full-feature driver, including the scanner driver.

Now, completely uninstall the printer driver

1. In the search box, type and open "Uninstall a Program".  

2. Look for HP Printer software.  

3. Right-click to uninstall.  

4. In the search box, type and open “Devices and Printers”.  

5. In the Devices and Printers, look for your HP printer. If you see it listed, right-click on it and choose “Delete” or “Remove Device”.  

6. Open the run command with the "Windows key + R" key combo.   

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).  

8. Click on the "Drivers" tab.  

9. Look for the HP Printer driver. If you see it, click on it and click “Remove” at the bottom.  

10. Select Ok.  

11. Select Apply and Ok on the Print Server Properties window.  

12. Close Devices and Printers once the software and drivers are removed.  

13. Restart the computer.   

Then download HP Easy Start from the link below: https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart_11_5_4644_17.exe
 

and run HP Easy Start and have to select Full Software and install the printer.

HP Printer Scanner Issue, please try the steps from the Link: HP Printers - Scanner not found or connected (Windows, macOS) | HP® Support

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support