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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-22-2020 08:21 AM

HP Recommended
Product: HP2630

Hi

Never tried using the wireless scanner before but the wireless printing is working fine.

Problem - When I open the HP app it shows the printer as off line and will print a document ok.

However, when I click on scan it responds -

Scanning is currently unavailable

Please check your printer is connected and active??? 

Well it is - its printing ok 

Any suggestions?

 

Tags (2)
4 people had the same question
1 REPLY 1

‎02-25-2020 10:55 AM

HP Recommended

@whymenow1, Welcome to HP Support Community!

 

To provide you with an accurate solution, I'd like to know the following-

  • What is the Operating System installed on your computer?
  • Are you scanning using the HP Smart App?
  • is there any antivirus/security software installed on your computer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

1 person found this reply helpful
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